New Delhi, Oct 9
As Ola Electric users continue to flood social media platforms against poor service and myriad other problems, IPO-bound electric two-wheeler maker Ather Energy is also facing a number of complaints against its e-scooters on social media.
On X, Ather customers have shared a range of problems – from hardware to software and delivery delays – to which, the company has responded to resolve their issues fast.
"Serviced on 14th Sep for 10k odometer, given many issues in scooter, none of them are attended saying no stock spares. Escalated to @atherenergy, suggested to drop scooter for analysis, so dropped on 3rd OCT, Yesterday delivered with Fork, key slot replaced. But incomplete fitting," posted an Ather e-scooter user on Wednesday.
Another commented: "@atherenergy I'm having trouble with my 450X. For 2 days when I stop the throttle, the vehicle slows down immediately. Earlier this was not the case. Kindly assist me whether this is a software problem or should I visit the service centre".
"@atherenergymy charger has not been working for the past 12 days. Went to the service centre and the new charger will be provided in 7-8 days, still no reply from the service centre when i call they don’t answer the phone, I call from another number they tell me well call you,” said another Ather user.