New Delhi, Oct 28
Despite Ola Electric claiming that it has resolved 99.1 per cent of the 10,644 complaints filed with the Central Consumer Protection Authority (CCPA) regarding its poor after-sales service, the Department of Consumer Affairs is critically examining responses filed by the Bhavish Aggarwal-run EV firm, and will correlate each consumer complaint with the company’s claims.
According to sources, the CCPA is closely examining the electric two-wheeler maker’s claims and after examining individual complaints, the regulator will be able to "determine the correctness of the Ola Electric responses."
Moreover, one more EV player may also get CCPA notice regarding complaints filed by the consumers, said reports, citing sources.
Complaints against EVs pending before the National Consumer Helpline (NCH) will also be analysed.
Ola Electric’s share was around Rs 78 apiece on Monday, down almost 50 per cent from its all-time high of Rs 157.40.
Earlier this month, the company was slapped with a notice from CCPA, after the National Consumer Helpline (NCH) received over 10,000 complaints in last one year regarding its poor after-sales service.