New Delhi, Nov 14
In mounting trouble for Bhavish Aggarwal-led Ola Electric, the Central Consumer Protection Authority (CCPA) has now ordered a comprehensive probe into the EV company over its consumer complaint redressal practices.
As per sources, the consumer watchdog, led by Nidhi Khare, has asked the Director General (DG) of the Bureau of Indian Standards (BIS) to probe the matter. The BIS chief has been asked to submit the report within 15 days.
Last month, Ola Electric claimed that 99.1 per cent of the 10,644 complaints on the National Consumer Helpline (NCH) were resolved. The company was handed over a show-cause notice by the CCPA over alleged violations of consumer rights.
However, despite Ola Electric claiming that it has resolved 99.1 per cent of the 10,644 complaints regarding its poor after-sales service, the Department of Consumer Affairs critically examined the responses filed by the EV firm, and correlated each consumer complaint with the company’s claims.
Out of the total 10,644 complaints, 3,364 pertained to slow service and repairs and 1,899 were related to delayed deliveries of Ola’s electric scooters.
If Ola Electric's claims fail to satisfy the regulator, it may face legal action and reportedly lose the subsidies its electric vehicles are eligible for under the PM Electric DRIVE Revolution in Innovative Vehicle Enhancement (PM E-DRIVE) scheme.
On social media platforms, complaints against Ola Electric continue to surge.