New Delhi, Dec 4
Low-cost airline IndiGo on Wednesday refuted findings of a report which claimed that IndiGo has been ranked among the world's worst airlines this year.
The ‘AirHelp Score report 2024’ placed the domestic carrier near the bottom at 103rd place out of 109 analysed. The report also ranked Air India at 61st and AirAsia at 94th.
In a statement, IndiGo said that India’s aviation regulator, Directorate General of Civil Aviation (DGCA), publishes data on airline punctuality and customer complaints monthly.
“IndiGo has consistently scored high on punctuality and has the lowest customer complaint ratio for an airline of its size and scale of operations,” said the airline.
It further stated that the data published in the survey by AirHelp, an EU claim processing agency, “does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry – casting a doubt on its credibility”.
“As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” said the aviation major.