The government on Wednesday said that a recent circular issued by the National Payments Corporation of India (NPCI) has no impact on the overall FASTag customer experience.
The National Highways Authority of India (NHAI) issued a clarification after reports surfaced, citing the NPCI circular dated January 28, regarding the change in FASTag rules which reportedly declines transactions on FASTags which are not active for more than 60 minutes prior to read time and up to 10 minutes after read time.
"The Circular has been issued by NPCI to facilitate resolution of disputes between Acquirer Bank and Issuer Bank on FASTag status while vehicle crosses Toll Plazas," the Ministry of Road Transport and Highways said.
The circular also aims to ensure that the FASTag transactions are created within a reasonable time of vehicle passing a toll plaza so that customers are not harassed by late transactions.
"All National Highway Toll Plazas operate on ICD 2.5 protocol which gives real-time tag status, hence the FASTag customers can recharge any time before crossing the toll plaza," the ministry said.
Some toll plazas on state highways are still on ICD 2.4 protocol which needs regular updates of tag status.